This Terms of Service Agreement ("Agreement") outlines the terms and conditions governing your stay and use of services provided by Marhaba Hotel ("the Hotel"). By making a reservation, checking in, or using any of our services, you ("the Guest") agree to be bound by these terms.

1. Introduction

This Agreement sets forth the legal framework for the relationship between the Hotel and its Guests. Our aim is to ensure a safe, comfortable, and enjoyable experience for all. Please read these terms carefully.

2. Reservations and Bookings

2.1 Booking Methods: Reservations can be made through our official website, by phone, via email, through authorized online travel agencies (OTAs), or directly at the Hotel front desk.

2.2 Reservation Confirmation: All bookings are considered confirmed upon receipt of a confirmation number issued by the Hotel. A valid credit card or other approved payment guarantee is required at the time of reservation to secure your booking.

2.3 Payment Requirements:

• Full payment for your stay is typically due upon check-in, unless otherwise specified in your reservation confirmation (e.g., for prepaid rates or group bookings).
• The Hotel accepts major credit cards, mobile money, cash, and bank transfers. Other payment methods must be approved in advance.
• All prices are inclusive of applicable taxes and service charges, unless explicitly stated otherwise.

2.4 Cancellation Policy:

• Cancellation policies vary depending on the room rate, offer, and booking channel. The specific cancellation terms for your reservation will be clearly communicated at the time of booking and included in your confirmation.
• Failure to cancel within the specified timeframe or a "no-show" will result in charges as stipulated in the cancellation policy (e.g., one night's room charge).
• Refunds, if applicable, will be processed according to the terms stated at the time of booking and may take [Number] business days to reflect in your account.

2.5 Group Bookings: Special terms and conditions apply to group bookings (typically [Number] rooms or more). These terms will be provided separately and must be agreed upon in writing.

3. Check-in & Check-out

3.1 Check-in:

• Standard check-in time is [12:00 PM].
• Guests are required to present a valid government-issued identification (e.g., passport, national ID) and the credit card used for the reservation (if applicable) upon check-in. This is for security purposes and legal compliance.
• Early check-in is subject to room availability and may incur additional charges. Please inquire with the front desk.

3.2 Check-out:

• Standard check-out time is [12:00 PM].
• Late check-out requests must be arranged with the front desk in advance and are subject to availability and additional charges. Unauthorized late check-outs may incur charges equivalent to one night's stay.
• All outstanding charges must be settled upon check-out.

4. Guest Conduct and Responsibilities

4.1 Room Occupancy: Guest rooms are to be occupied only by the number of individuals specified in the reservation. Any additional occupants must be registered with the front desk and may incur extra charges. The Hotel reserves the right to refuse accommodation to unregistered individuals.

4.2 Respectful Behavior: Guests are expected to conduct themselves in a respectful manner that does not disturb other guests or hotel staff. This includes maintaining reasonable noise levels, especially during quiet hours (e.g., 10:00 PM to 7:00 AM).

4.3 No Smoking Policy: The Hotel operates a strict no-smoking policy within all guest rooms, indoor public areas, and designated non-smoking zones. Smoking is only permitted in clearly marked outdoor smoking areas. Violations will incur a cleaning fee of [$250 USD] charged to your account.

4.4 Damage to Hotel Property: Guests are responsible for any damage to Hotel property caused by themselves or any person in their party (whether by deliberate, negligent, or reckless act) during their stay. The Hotel reserves the right to charge the credit/debit card on file for such damages, including replacement or repair costs, and any associated fees.

4.5 Prohibited Activities: The following activities are strictly prohibited on Hotel premises:

• Illegal activities, including drug use or possession of illegal substances/items.
• Gambling or any activities injurious to public morals.
• Bringing outside food and beverages into the Hotel's dining areas without prior permission.
• Tampering with fire detection systems or fire-fighting equipment.
• Bringing pets (unless it's a certified service animal with prior approval).
• Any conduct that threatens the safety or security of other guests or staff.

4.6 Valuables: Guests are advised to store valuables in the in-room safe (if available) or the safety deposit box at the front desk. The Hotel is not responsible for the loss or damage of personal possessions left unattended in rooms or public areas.

5. Hotel Rights

The Hotel reserves the right to:

• Refuse accommodation or services to any person.
• Require guests to leave the Hotel premises due to their conduct or behavior, or for any safety, security, or medical reasons, without refund.
• Enter guest rooms for maintenance, security, or emergency purposes, or for daily housekeeping (unless a "Do Not Disturb" sign is displayed, in which case entry will be limited to emergencies or after a reasonable period).
• Amend these Terms of Service at any time. Updated terms will be posted on our website.

6. Liability

• The Hotel is not liable for any loss, damage, or injury to guests or their property arising from causes beyond the Hotel's reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or civil unrest.
• The Hotel's liability for loss or damage to guest property is limited as per applicable local laws.
• Guests agree to indemnify and hold the Hotel harmless from any liability, loss, damage, cost, and expense arising out of or in connection with their stay and use of Hotel services.

7. Data Privacy

Your personal data is collected and processed in accordance with our Privacy Policy. By agreeing to these Terms of Service, you also agree to the terms outlined in our Privacy Policy, which details how we collect, use, store, and protect your information. Please refer to our separate Privacy Policy for full details.

8. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Somalia. Any disputes arising from this Agreement will first be attempted to be resolved amicably. Should legal proceedings become necessary, they shall be settled in the competent courts of Mogadishu, Somalia.

9. Contact Us

For any questions regarding these Terms of Service, please contact us:

Marhaba HotelAddress: Makkah Almukarramah Street, Dabka, W Bakaaraha 100, Muqdisho

Phone:+252619494995, +252629494995

Email:[email protected]