At Marhaba Hotel, we are committed to protecting the privacy and security of our guests' and website visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you use our services, visit our hotel, or interact with our website.

By using our services or visiting our premises, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This information may be collected directly from you, automatically as you interact with our services, or from third parties.

1.1 Personal Data You Provide Directly: This includes information you give us when you:

• Make a reservation (online, by phone, or in person).

• Check-in or check-out.

• Sign up for newsletters or loyalty programs.

• Participate in surveys or promotions.

• Contact us with inquiries or requests.

• Use our hotel services (e.g., restaurant, spa, business center).

Types of Personal Data Collected:

• Contact Information: Name, address, email address, phone number.

• Identification Information: Passport details, national ID, driver's license (for registration purposes as required by law).

• Payment Information: Credit card details, bank account information, mobile money details (processed securely).

• Reservation & Stay Details: Arrival and departure dates, room preferences, special requests, goods and services purchased during your stay.

• Demographic Information: Nationality, date of birth.

• Health Information (Sensitive Data): Any health-related information provided for special accommodations (e.g., allergies, accessibility needs), collected only with your explicit consent.

• Feedback: Your reviews, comments, and opinions about our services.

1.2 Data Collected Automatically: When you visit our website or use our Wi-Fi, we may automatically collect:

• Usage Data: Information on how you access and use our website (e.g., IP address, browser type, pages visited, time spent on pages, device identifiers).

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

• Security Systems Data: Information collected via CCTV systems and electronic key card systems for security and safety purposes within the hotel premises.

1.3 Information from Third Parties: We may receive information about you from third-party sources, such as online travel agencies (OTAs) or booking platforms through which you made a reservation.

2. How We Use Your Information

We use the collected personal data for the following purposes:

• To Provide Services: To process your reservations, manage your check-in and check-out, provide your requested accommodation and hotel services (e.g., room service, laundry), and fulfill special requests.

• Customer Service: To respond to your inquiries, complaints, and provide support before, during, and after your stay.

• Payment Processing: To process payments for services rendered and manage billing.

• Personalization: To tailor your experience and offer services that align with your preferences (e.g., remembering room preferences, offering relevant promotions).

• Marketing & Communications: With your consent, to send you newsletters, promotional offers, and updates about our hotel services, activities, and promotions. You can opt-out at any time.

• Security & Safety: To ensure the safety and security of our guests, staff, and property, including monitoring premises via CCTV.

• Legal & Regulatory Compliance: To comply with applicable laws, regulations, legal processes (e.g., sharing guest data with state security forces as required by law), and to maintain accurate financial records.

• Service Improvement: To analyze usage patterns, gather feedback, and conduct internal research to improve our services, facilities, and guest experience.

3. Information Sharing and Disclosure

We respect your privacy and will not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as IT support, payment processing, marketing services, and laundry services. These providers are contractually obligated to protect your data and use it only for the services they provide to us.

• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental request (e.g., to law enforcement agencies or tax authorities).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you if such a transfer occurs and if your data becomes subject to a different privacy policy.

• With Your Consent: We may share your information with third parties for other purposes when we have obtained your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, loss, or destruction. These measures include:

• Secure servers and data encryption.

• Firewalls and access controls to restrict unauthorized access.

• Regular security audits and vulnerability assessments.

• Staff training on data privacy and security protocols.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the purpose of processing.

6. Your Data Protection Rights

Depending on applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete personal data.

• Right to Erasure (Right to be Forgotten): Request the deletion of your personal data under certain conditions.

• Right to Restriction of Processing: Request that we limit the way we use your personal data.

• Right to Object to Processing: Object to the processing of your personal data under certain circumstances (e.g., for direct marketing).

• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7. Children's Privacy

Our services are not directed at individuals under the age of [e.g., 16 or 18]. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website with a new "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Marhaba Hotel Address: Makkah Al mukarramah Street, Dabka, W Bakaaraha 100, Muqdisho

Phone: +252619494995, +252629494995

Email: [email protected]